Refund Policy
Last updated: October 2, 2026
This policy is part of our Terms of Service. The relevant provisions are set out below exactly as they appear there. Read the full Terms of Service, Privacy Policy & DPA for everything else.
Terms of Service — 5. Subscription Fees and Payment
The Consultant shall pay the Fees specified in the Order Form, plus applicable taxes, in accordance with the billing frequency stated there. Fees are payable by the payment method the Consultant provides to the Company and, unless otherwise stated in the Order Form, are non-refundable.
Terms of Service — 16. Suspension and Termination
Termination for Convenience. The Consultant may cancel its subscription at any time using the cancellation function in the Platform or by written notice to the Company. Cancellation takes effect at the end of the then-current billing period, being the current month for a monthly subscription and the current year for an annual subscription, and the subscription will not renew. Until that date, the Consultant retains access to the Platform and may use any audits remaining in its audit allowance for that billing period. Fees paid or payable for the billing period in which cancellation occurs are not refundable and will not be pro-rated, and any audits unused at the end of that billing period lapse.
Questions? Contact bobbie@northernlightsai.ca.